MOISSANITE JEWELRY RETURNS STOCK ITEMS
Returns must be authorized within 7 days (7 days to contact us by phone for authorization number) and shipped back to us promptly (received back within 30 days). Shipping & sizing charges are not refundable. Sized items will be charged another equal "re-sizing" fee. Returns must have an authorization number, which we will issue upon request. Items not returned in new (un-worn) condition will be subject to cleaning, polishing, refinishing fees as needed (usually $10-$20). Broken or damaged item are non refundable.

SPECIAL ORDER / SALE MOISSANITE ITEMS
Special order items are returnable within 1 week of receipt less a 15% restocking fee. Shipping & sizing charges are not refundable. Sized items will be charged another equal "re-sizing" fee. Returns must have an authorization number, which we will issue upon request. Specific concerns will be addressed on an individual basis & we will work with you to make sure you choose an item you will be happy with. Items not returned in new (un-worn) condition will be subject to cleaning, polishing, refinishing fees as needed (usually $10-$20). Sized or set Platinum rings are non refundable.

CUSTOM MOISSANITE ITEMS
Custom made, altered or customized items Are NOT returnable under any circumstances. Special payment arrangements usually apply to these type items.

MOISSANITE LOOSE STONE RETURNS ("stock" sizes/shapes)
"Stock" sizes/shapes are returnable within 1 week of receipt. Shipping charges are not refundable. Returns must have an authorization number, which we will issue upon request.

SPECIAL ORDER MOISSANITE LOOSE STONES ("special order" sizes/shapes)
Special order stones are returnable within 1 week of receipt less a 15% restocking fee. Shipping & sizing charges are not refundable. Returns must have an authorization number, which we will issue upon request.

SHIPPING
Most in stock items are processed & shipped within 2 days. Items that require sizing or any special requests can take another 2-5 days, although sizing is usually done in 1-2 days. Occasional items in other than standard finger sizes or  gold color can take longer. Many platinum items can take 2-4 weeks. If you need an item for a specific date or occasion please let us know & we'll make every effort to to have it for you on time (be sure to choose an appropriate shipping option to meet your time frame).

Standard shipping in the continental USA is via UPS 2-3 day air which takes 2-3 business days depending on your distance  from Florida. We need a physical address for shipping, UPS does not ship to PO Boxes. Upgrading shipping options are available during "check out".  UPS Package Tracking

Alaska, Hawaii, Puerto Rico, & APO are shipped out once a week & take 2-3 more days for delivery.

Once your purchased items are shipped, a UPS tracking number will be sent to you via e-mail.  

Lost/Late Packages:
To insure that you will receive your product on time, please be sure to provide us with a correct "ship to" address.  Please double and triple check your shipping address before you complete and finalize your purchase.
We cannot be held responsible for delays incurred by UPS as it is beyond our control.

Incorrect or Invalid Address:
Packages lost due to incorrect address information are the responsibility of the customer. We cannot be held responsible for lost packages due to incorrect address information.
There is a $10.00 UPS service charge for packages that have had address changes. If a shipment is returned to us due to wrong or invalid address, we will make every effort to contact you and arrange for a subsequent shipment, to a corrected address.  Such shipments will be subject to additional shipping and handling charges.