Charles & Colvard
 

Moissanite Jewelry

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Terms - Policies - Shipping Information - Return and Exchange Policies - Privacy Policy


MOISSANITE JEWELRY RETURNS STOCK ITEMS
Returns must be authorized within 7 days (7 days to contact us by phone for authorization number) and shipped back to us promptly (received back within 30 days). Shipping & sizing charges are not refundable. Sized items will be charged another equal "re-sizing" fee (usually $20.00). Returns must have an authorization number, which we will issue upon request. Items not returned in new (un-worn) condition will be subject to cleaning, polishing, refinishing fees as needed (usually $10-$20). Broken or damaged item are non refundable. All returns are subject to a 15% restocking fee.  Items purchased with free shipping will be charged a $9.95 shipping/restocking fee.

We waive all restocking fees for exchanges.

SPECIAL ORDER / SALE MOISSANITE ITEMS
Special order items are non returnable. Shipping & sizing charges are not refundable. Specific concerns will be addressed on an individual basis & we will work with you to make sure you choose an item you will be happy with. Although these items are non refundable if there is something wrong with the item, something you don't like we will gladly repair or replace it. Items not returned in new (un-worn) condition will be subject to cleaning, polishing, refinishing fees as needed (usually $10-$20). Rose Gold Items may incur a 10% restocking fee. Sized or set Platinum rings are non refundable.

ALL PRINCESS CUT MOISSANITE RINGS, EARRINGS, PENDANTS, LOOSE STONES ARE SPECIAL ORDER AND NON REFUNDABLE.

CUSTOM MOISSANITE ITEMS
Custom made, altered or customized items Are NOT returnable under any circumstances. Special payment arrangements usually apply to these type items.

MOISSANITE LOOSE STONE RETURNS ("stock" sizes/shapes)
"Stock" sizes/shapes are returnable within 1 week of receipt. Shipping charges are not refundable. Returns must have an authorization number, which we will issue upon request.

SPECIAL ORDER MOISSANITE L
OOSE STONES ("special order" sizes/shapes)
Special order stones are returnable within 1 week of receipt less a 15% restocking fee. Shipping & sizing charges are not refundable. Returns must have an authorization number, which we will issue upon request.

SHIPPING
Most in stock items are processed & shipped within 2 days. Items that require sizing or any special requests can take another 2-5 days, although sizing is usually done in 1-2 days. Occasional items in other than standard finger sizes or  gold color can take longer. Many platinum items can take 2-4 weeks. If you need an item for a specific date or occasion please let us know & we'll make every effort to to have it for you on time (be sure to choose an appropriate shipping option to meet your time frame).

Standard shipping in the continental USA is via USPS first class which can take 2-6 days depending on your distance from Florida. Upgrading shipping options are available during "check out".

Once your purchased items are shipped, a USPS tracking number will be sent to you via e-mail.  

Lost/Late Packages:
To insure that you will receive your product on time, please be sure to provide us with a correct "ship to" address.  Please double and triple check your shipping address before you complete and finalize your purchase.
We cannot be held responsible for delays incurred by USPS as it is beyond our control.


Incorrect or Invalid Address:
Packages lost due to incorrect address information are the responsibility of the customer. We cannot be held responsible for lost packages due to incorrect address information.
There is a $10.00 USPS service charge for packages that have had address changes. If a shipment is returned to us due to wrong or invalid address, we will make every effort to contact you and arrange for a subsequent shipment, to a corrected address.  Such shipments will be subject to additional shipping and handling charges.

We reserve the right to cancel any order for any reason.

Privacy Policy
We do not sell any of your information to anyone at anytime.


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Email:  info@MoissaniteJewelry.com

                         
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